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DATE: March 20, 2020

TO: Valued House Sanitary Customers

SUBJECT: California “Stay-at-Home” order

On 3/19/2020 California had issued a “Stay-At-Home” order and that Essential Businesses to remain open and most counties have followed. Our main focus at this time is to continue to provide for the Essential Businesses that have to remain open. We will not be taking any new orders from non-Essential Business at this time on the essential demand items.

The greatest demand increases are hand sanitizers, hand soap, disinfectant products, electrostatic sprayers, and personal protective equipment (PPE). The increase is spread across all markets including healthcare, education, government, foodservice, retail, and others.

Our suppliers have increased production significantly. Many of these manufacturers began these
increases weeks ago when global demand for these products began to rise. Most are running 24/7 and
adding additional capacity as possible. Even with this, Manufactures are allocating product to us when available. 

As is typical when there is a dramatic and sudden increase in demand, we expect to continue to see
some outages while supply ramps up. House Sanitary Supply strives to fulfill all orders as quickly as possible. Our goal is to provide products where they are most critical to address the pandemic. Excess inventory orders could prevent product availability where it is needed most. For this reason, orders for hand
sanitizers, hand soap, disinfectant products, electrostatic sprayers, PPE, toilet tissue placed through April 30, 2020 will be ineligible for return to House Sanitary Supply. If this health threat extends beyond April 30, 2020 we will revise this date.

Working together we can do our best to make sure that infection prevention products are delivered
where they are most needed. Please reach out to us with any questions or concerns as we all do our
best to navigate this time together.

Matthew Fowler
VP

COVID-19 NEW/REACTIVATED ACCOUNT PAYMENT POLICY

With everything going on with our supply chain we need to implement a new account/reactivated account payment  policy. This is a starting point, we need to make good judgment calls on all incoming orders. This is not 100% rock solid policy, but we WILL adhere to it whenever
possible. For exceptions for these guidelines, please contact Matthew Fowler.

Effective immediately for all customers that have not purchased anything from House Sanitary in 12 months or more:

Those ordering “critical items” are thanked for calling and considering us. We are ready to serve and honored to do so, but at this point in time given the situation, we cannot give accurate ship dates to fill their order and have no definite timeframe on critical items. We can offer ballparks, but nothing is concrete. Also, these purchases need to be Credit Card ONLY purchases. The full amount of the sale needs to be processed the day the order is PLACED, not when it ships. Note on the email that the order needs to have the credit card processed immediately, and we will handle the rest!

WHY are we doing this? Our suppliers are not allowing any cancelations or returns, we are placing large stocking orders based on placed orders and need assurance the items will be paid for and not canceled or returned. We are absorbing many additional fees and surcharges for expedited shipping, smaller quantities and additional delivery expense. We need assurance that we will be paid on items right now more than ever. With uncertainty of businesses shutting down, all customers cash flow could potentially be compromised. This is an assurance that what they buy from us is paid for prior to delivery or pickup.


We must do what we can for our current customer base first with highest priority to ALL HEALTHCARE / FIRST RESPONDER & ESSENTIAL BUSINESS ACCOUNTS.

CRITICAL ITEMS:
o All liquid Disinfectants
o All disinfecting wipes
o All Gloves & PPE
o All Paper products
o Bottles & Triggers
o All Hand Sanitizer
o All Hand Soap

Customers ordering larger quantities on critical items than what they normally do, will be subject to delivery as supplies are received.

For instance – Mrs. Customer normally orders 10 cases of a critical item per order. Now, Mrs. Customer decides to order 20 cases of said critical item. They will be shipped a quantity of what their normal order usually is and the remainder will be backordered. We will continue to monitor open orders when shipments are received and allocate products accordingly.

COMMON SENSIBLE VERBIAGE TO USE: “WE ARE DOING OUR BEST TO FULFILL ALL ORDERS FROM OUR CUSTOMERS, AND  WE APPRECIATE YOUR PATIENCE. BUT    WE  WILL   NOT  BE   ABLE  TO SHIP   YOUR  ORDER  COMPLETE  TO   ENSURE WE WILL  BE ABLE TO FULFILL CRITICAL ITEMS TO HEALTHCARE FACILITIES AND FIRST RESPONDERS IN NEED”.
Products are coming in, but many are arriving in small increments. Our efforts are to spread these around rather than fill large chunks.
  If you have any questions please let me know!
Matthew Fowler
VP